Privacy Policy
Last updated: 25 October 2026
1. Who We Are
A Solo Security is a security systems business based in Reading, Berkshire, United Kingdom. We supply security products and provide information and services relating to intruder alarms, CCTV systems and associated security equipment.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the organization responsible for your personal information is:
Business name: A Solo Security
Business address: 73 Stockton Road, Reading, RG2 8AH
Email: info@asolosecurity.co.uk
Telephone: 0118 975 1480
2. What Information We Collect
We may collect and process the following information when you visit our website, contact us or use our services:
Contact details: Name, email address, telephone number and postal address.
Enquiry information: Details you provide when requesting information, a quotation or assistance.
Property and installation information: Addresses, access arrangements and relevant details needed to quote for, install or maintain security equipment.
Customer and transaction information: Orders, quotations, invoices, payments and service records.
Technical information: IP address, browser type, device information and website usage data where collected through website functionality, cookies or analytics.
Communications: Emails, messages and other correspondence relating to your enquiries or our services.
Please do not submit passwords, alarm codes, security PINs or other sensitive security credentials through general website contact forms.
We only collect information that is relevant and necessary for the purposes explained in this policy.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests for information.
Prepare quotations and provide product recommendations.
Process orders and arrange delivery, installation, servicing or maintenance.
Manage customer accounts, payments, invoices and warranties.
Provide customer support and communicate service updates.
Operate, maintain and protect our website and business systems.
Prevent fraud, protect our legitimate business interests and comply with legal obligations.
Send marketing communications where permitted by law and, where required, with your consent.
We will not use your personal information for unrelated purposes without providing appropriate information and obtaining consent where legally required.
4. Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on the following:
Contract: Where processing is necessary to provide a quotation you have requested, fulfil an order or perform a contract with you.
Legitimate interests: Where necessary to operate and improve our business, respond to relevant business enquiries, maintain records, protect our systems and prevent fraud, provided your rights and interests do not override those interests.
Legal obligation: Where we need to retain or disclose information to comply with applicable laws, including accounting and tax requirements.
Consent: Where you have freely agreed to a particular use of your information, such as certain marketing communications or non-essential cookies where consent is required. You may withdraw consent at any time.
We will determine the appropriate lawful basis for each processing activity and will not rely on consent where another lawful basis is more appropriate.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary, including:
Website hosting and website service providers, including Squarespace where applicable.
Payment processors and financial service providers, if you make payments through our services.
Suppliers, manufacturers, delivery companies and installation or maintenance partners where necessary to fulfil your order or service.
Accountants, professional advisers and insurers where necessary.
Law enforcement, regulators or other authorities where disclosure is required or permitted by law.
Third-party service providers must handle personal information appropriately and securely. Where required, we will put suitable contractual and data protection arrangements in place.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.
Our retention periods depend on the type of information and the reason for holding it. For example:
General enquiries may be retained for up to 12 months after the enquiry has been resolved, unless further retention is necessary.
Customer, quotation, contract and service records may be retained for the duration of the customer relationship and for an appropriate period afterwards.
Financial and accounting records will be retained for the periods required by applicable law.
Marketing preferences and consent records will be retained as necessary to manage communications and demonstrate compliance.
Technical website records will be retained according to their purpose and the retention settings of the relevant service.
These are intended retention guidelines and must be confirmed against our actual business practices and legal obligations. When information is no longer required, it will be securely deleted or anonymised where appropriate.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, protect the website and understand how visitors use it.
Where we use non-essential cookies, including analytics or advertising cookies, we will provide appropriate information and obtain consent where required by applicable law.
You can manage your cookie preferences through the website's cookie settings, where available. Blocking certain cookies may affect some website functions.
For further information, please refer to our cookie settings and any separate cookie notice provided on our website.
8. Marketing Communications
We may send relevant information about our products and services where permitted by law.
Where consent is required, we will obtain it before sending marketing communications. You can withdraw your consent or opt out of marketing at any time by following the unsubscribe instructions in the message or contacting us directly.
We will continue to send essential communications relating to an order, quotation, service or existing contractual relationship where necessary.
9. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate staff or contractor procedures and the use of reputable service providers.
However, no method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure.
10. CCTV, Alarm Systems and Security Footage
Where we supply or install CCTV cameras and alarm systems, personal information may be processed through the equipment or associated applications.
In a typical installation at a customer's property, the customer or property operator will usually be responsible for deciding why and how CCTV footage is recorded and used. They may therefore be the data controller for that footage.
A Solo Security may process personal information on behalf of a customer when providing certain support, maintenance or monitoring services. Where applicable, the parties will establish their respective responsibilities and put appropriate data protection arrangements in place.
If A Solo Security itself operates CCTV, remote monitoring or other services that process identifiable individuals' footage or security data, we will provide any additional privacy information required for those activities.
Customers are responsible for ensuring that their own use of CCTV and recording equipment complies with applicable data protection and privacy requirements.
11. International Data Transfers
Some service providers used to operate our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that any transfer is made in accordance with applicable data protection law, using an appropriate legal mechanism or safeguard where required.
Further information about relevant safeguards can be requested using the contact details in this policy.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Erase your information in certain circumstances.
Restrict processing in certain circumstances.
Object to processing based on legitimate interests and to direct marketing.
Data portability, where the legal conditions apply.
Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain information to comply with legal obligations.
To exercise your rights, please contact us using the details in Section 1. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the UK Information Commissioner's Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
14. Third-Party Websites and Services
Our website may contain links to external websites, manufacturers, product documentation, applications or other third-party services.
We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
15. Automated Decision-Making
We do not intend to make decisions about individuals based solely on automated processing, including profiling, that produce legal or similarly significant effects.
If this changes, we will update this policy and provide any additional information required by law.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, services or applicable legislation.
The latest version will be published on this page, together with the date it was last updated.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
A Solo Security
73 Stockton Road, Reading, Berkshire, United Kingdom
Email: info@asolosecurity.co.uk
Telephone: 0118 975 1480